WHEN SHOULD I PAY?
– We have 3 payment options: book now and pay later, book with a deposit and pay the rest later, pay the whole amount. Payment options depend on a tour.
WHEN SHOULD I BOOK?
– Please, book all tours at least 3 days in advance, it will guarantee available spots if you book less than 3 days in advance please contact us.
WHERE WILL YOU PICK ME UP?
– Please, wait at your hotel lobby 5 minutes before pick-up time.
WILL I RECEIVE A CONFIRMATION AFTER BOOKING?
– Once your booking is confirmed, we’ll send you a confirmation by e-mail or text message with full contact information (phone number, email address, etc.) In case you need to update, change, or cancel your booking.
IS IT ANY EXTRA EXPENSES DURING THE TRIP?
– There are no necessary expenses but you may want to buy souvenirs or alcoholic drinks. So, we recommend bringing some cash with you.
SHOULD I PAY FOR CHILDREN BELOW 4 YEARS OLD?
– Children under the age of 4 go to all tours free with parents only. Children older 11 years old pay adult price. (actually, it depends on kid’s size )
WHAT IF THE BUS IS NOT COMING TO PICK ME UP?
– Please contact us if bus delay more than 15 minutes.
– For pregnant women, more than 12 weeks is not recommended to ride elephants and to take boat trips.