We do our best to make our cancellation policy equitable and convenient for you.

PAYMENT


There are three forms of payments:
Some tours require early arrangements and involve expenses before the tour starts. Therefore, payment in advance is required for these tours.

1. In cash – pay the whole amount on the day of the tour (Cash on tour payment)

2. Online – full amount payable 

2. Deposit – deposit, usually 20% of the cost, is payable online and the rest on the day of the tour in cash.

*Applicable form of payment is mentioned for each tour in tour descriptions.

PAYMENT GATEWAY FOR ONLINE PAYMENTS
As an online payment gateway,  we use PayPal for convenience and safety. PayPal accepts payments with all major credit cards or if you have a pre-existing PayPal account.

CASH ON TOUR PAYMENT
Has to be paid in full amount in Thai baht only.

DEPOSIT PAYMENT
The outstanding balance has to be paid in full amount in Thai baht only.


CANCELLATION POLICY


For one day tours:
– Changing the tour date more than 1 day prior (24 hours) for one day tours incurs no fees.

– Changing dates or cancelling a tour less than 1 day (24 hours)  – No refund.

– If the tour is cancelled more than 2 days (48 hours) in advance no fee applies.

– If the tour is cancelled by us due to unforeseen circumstances, for example, weather conditions, the tour will be rescheduled on a following day or payment will be refunded

For overnight tours:

– Changing dates less than 10 days – No refund

– Sometimes, it is impossible to change dates for overnight (2 days tours) because of limited accommodation options. However, we will try our best for you.

– If the tour is cancelled less than 10 days  – No refund.

– If the tour is cancelled by us due to unforeseen circumstances, for example, weather conditions, the tour will be rescheduled on a following day or payment will be refunded

 

REFUNDS


The following applies to all refunds. Processing fees and fees for currency conversion of international transactions applied by PayPal will be deducted and the balance refunded.